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Customer stories

  • Hear from some of our customers
  • See how Key could help boost your finances
  • We've helped 1 million+ people

How equity release has helped improve our customers lives

Retirement should be about enjoying life on your terms. With 25 years of experience, we’ve helped thousands boost their retirement finances.

Equity release has given many peace of mind and a more fulfilling retirement. Here are just a few inspiring stories:

John telling his experience of equity release with Key

John's story

69, Retired

"The best thing about all of this is I can have the holidays I want, the grandkids are over the moon, their pockets are never empty now. It’s just nice to wake up in the morning and not worry about anything"
Read the full story
Michael and Carol telling their experience of equity release with Key

Michael and Carol's story

64 & 63, approaching retirement

"All the worries and the stresses have gone now, we can just look forward to having a nice relaxing retirement…We’re planning to go away on a couple of cruises"
Read the full story

Equity release has helped our customers enjoy retirement with confidence, unlocking finances for home renovations, dream holidays, and supporting loved ones.

More stories from our customers:

All members of Key I spoke to were helpful and friendly, nothing was too much trouble for them

"I recommend Key to anyone looking to take out equity from their home. My request went through very quickly, I already have my money and am starting to do the projects I wanted the money for. I am very pleased with the outcome and Key's staff."

Ms Kane

I must say that Key were very helpful and understanding through the whole process

"We were put under no pressure to complete and constantly told that we could back out at any point prior to completion. They fully explained all of the Implications and costs of what we were thinking of doing. We had our own adviser who was patient with us and explained everything to us. So if you are thinking about equity release I would recommend Key."

Mr Griggs

We used Key to provide funds to upgrade parts of our house

"The Company were professional, supportive and explained the process very clearly. The meetings with Key which were conducted on Zoom were informative and friendly and at no time did we feel pressured. It was a positive experience. We would recommend Key to anybody considering equity release."

Mr Dennison

Benefits and drawbacks of equity release

Watch our video to find out more about the benefits and drawbacks of equity release.

All our equity release advice relates to lifetime mortgages - a loan secured against your home. Our fixed advice fee of £1,699 is only payable on completion.


Video transcript (pdf)

 Ready to get started?

See how much you could release tax-free with Key's award-winning equity release service

Why choose Key?

Key is a specialist, award-winning later life mortgage provider for the over 55s. We've helped over a million customers see if equity release was right for them. After we take the time to understand your needs, we'll recommend the right later life option for you.

Trusted award-winners

We've won 80+ awards and are rated 'Excellent' on Trustpilot with 17,000+ reviews. This makes us the UK's most trusted equity-release specialist.

We're regulated experts

Key is regulated and a proud member of the Equity Release Council.

Covered by the FSCS

Equity release advising and arranging is covered by the FSCS, so you'll be protected by up to £85,000.

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Page last updated: Wednesday 26 February 2025

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